Archive for the 'marketing' Category

Are you worthy of your brand?

Well, are you?

Steve Jobs clearly is worthy of Apple. When he comes on stage at any of Apple’s major conferences and does that little dance of his, within minutes he has the brand fanatics eating out of his hand. He could (and often will) take the brand into many different directions, because of his credibility as the brand’s number 1 spokesman. Steve Jobs can present many changes to the brand and be sure that people will at least listen to what he has to say. Other brands aren’t so lucky.

The guys at Flickr, apparently, are not worthy of their brand. They decided to add video features to the famous photo sharing site, and the heavy users and the fanatics didn’t like it and are up in arms about it. I’m a bit torn on the development myself. I understand the rationale behind both the company and the people opposing the move, but that’s not what this post is about.

When people are really fanatical about a brand, they will seek to take ownership of it. They see themselves as the only “worthy” chroniclers of the brand and its meaning. That’s why it’s sometimes so hard for prominent and popular brands to be managed: the insiders and fanatics are resistant to change (as people usually are by nature), and in this new and connected consumer economy the fanatics can group up and voice their opinions given their lack of geographic restraints. This is why it’s so important to have your brand’s management “on brand” (I hate that expression but can’t think of a better one): to avoid the brand’s control slipping away from the brand’s management.

Changes to the brand are inevitable. The consumers’ acceptance of these changes, however, is not. Some people even feel that in this new economy brand managers can’t control their brands at all anymore and they should just embrace this and let the consumers sit in the brand’s driver’s seat. Echoing this notion, in the book “Authenticity” it was argued that the more consumer-driven a brand feels, the more authentic it is perceived to be. So simply handing the keys to the brand to the customers looks like a tempting idea, but I still think it’s not the best way to approach the problem.

A company controlling its brands’ destinies is still possible, but the rules for brand management have changed, and brand managers have much less room to maneuver now. Brand managers have to convey a profound understanding as to what the brand is about (more than its mission statement and brand guidelines etc.) and show a charismatic voice and a vision that people will at least be willing to hear out. Otherwise the consumers will assume control of the brand entirely and steer the brand towards a more rigid and eventually doomed path.

Because we all know how committees work as decision makers.

Going niche for attention

Rome 17-21/4/2008

Fascist wine that I spotted in Rome.

Branded cultural content: Nokia and Cloverfield

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Just saw JJ Abrams’ new movie “Cloverfield”. The movie drew raves for its innovative viral campaign, with mysterious web-sites and blogs plus some very intriguing fake news videos:

The campaign itself is worth a blog post, but it’s been discussed ad nauseam, so I’ll concentrate on something else: Nokia’s effort to position itself as a credible prop in the movie. After its borderline embarrassing showing in Transformers, I was interested to see if they had toned down their presence a bit to a more supporting role instead of a corny cameo.

In cultural branding, a brand can become an icon through its association with popular culture and presence in influential cultural products. Classic examples are Harley Davidson and Easy Rider or Jack Daniels and Hud. As an example, Set Godin once said that Indiana Jones sold more hats for Stetson than any man since the Marlboro man.

Nokia has its own, poor man’s version of this kind of branding. The people at Nokia were very pleased at how their presence in “Matrix” aligned perfectly with the plot and the movie’s message. The lead character, Neo, was seen repeatedly using the so-called “banana phone”, the Nokia 8110. However, I don’t know if Neo as a character is iconic enough nor do I believe the link between Nokia and the Matrix is not quite as strong as for example Harley Davidson and Easy Rider. Also, the phone itself has become outdated so badly that the memory between 8110 and the current models might be fading. This I think is a recurring problem for brand building in any fast moving industry, such as mobile phones.

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The banana phone, an iconic product?

So, back to Cloverfield. I think Nokia’s presence was very tastefully done, especially compared to Transformers where they Nokia was actually included in the dialogue and in a awful way at that. In Cloverfield, all the cell phones used were indeed Nokia’s, but their usage felt natural (people taking video and pictures of events etc.) and Nokia was never mentioned by name. In one scene, however, the shot is set in a way that you can see a large Nokia print ad in the background of a sobbing lead character, which I thought was pushing the limits of what is “artistically acceptable”, for a lack of a better word. But all in all, technically the inclusion of Nokia was nearly flawless, but how about in terms of cultural branding?

The thing about Cloverfield is that the characters are too “real”, in that none of them have the distinguishness to become an iconic character. This is of course the whole idea of the movie, but from Nokia’s perspective this is a letdown, as they likely won’t stand the test of time and be remembered as iconic characters of our era, like an Indiana Jones or James Bond. Also, again the phone usage is in such a supporting role in the movie that the link here might not be strong enough to argue that the characters’ phone usage is somehow essential to their persona. But on the other hand, the phone usage is indeed very natural and justified, so I guess in terms of building awareness for Nokia phones this works very well.

So all in all, tastefully done, but I think that the cultural branding potential was quite low to begin with, so I guess Nokia made the most of what they had to work with.VPN client
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Pizzaperjantai – the most out of touch advertisement of 2008?

This ad is in Finnish, but trust me, you’ll get the point.

Wow. Feels like I’ve been drawn back to the 1980′s advertising world or something – and even there this ad would simply suck in black hole proportions. User imagery, emotional benefits, associations to “fun” and “party”… this ad has everything you’d expect from a classic mind-share branding train wreck. Just a gut-wrenching experience to watch.

And for those of you arguing that “this is good advertising because you’re bloggin about it and it’s creating brand exposure and fuh fuh fuh”, save your breath. That line of thinking is exactly what creates ads like these… and gets advertising people fired.Butt Puppies CD-1
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Gym Jones, 300, and Cultural Branding

OK, my last few posts have touched cultural branding in name only, so I thought I’d write about a phenomenon that is a prime example of cultural branding. I’m going to talk about the gym that trained the actors and stunt men for the movie “300″.

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Would you go to a gym that trained these guys?

300 was one of the biggest box office surprises of 2007, grossing over 450 million worldwide while costing only 65 million to make. Critics blasted the movie for being over the top macho, its black and white good guy vs. bad guys treatment and corny dialogue. Fans of the movie loved it for the very same reasons.

One of the basic tenets of cultural branding is that brands (and other cultural products, such as movies) can work as pressure valves in soothing contradictions that plague society. From a cultural branding standpoint, 300 is just another “redemption” movie for us confused and somewhat emasculated modern men who are torn between conflicting expectations as to what it means to be a “man”. 300 provided us men with an ideal male role model to aspire to in these confusing times, a real man’s man but with a touch of softness and idealism. By the way, I believe that the crisis of the “modern man” is the longest running societal contradiction that has been available for marketers since the 1960s. Most societal contradictions span a decade or so, but this crisis has yet to be resolved. The last big movie wave that addressed this contradiction happened in the early 2000s, when Gladiator, the Patriot and the Perfect Storm hit the theaters. At the time, the movies were popular especially among women, as all the movies featured loving father figures that still showed a masculine side when forced to defend one’s family. I remember at the time reading an article in either Rolling Stone or Vanity Fair that “this is the kind of man that modern women want” and I remember the article feeling sort of sorry for men as there’s no possible way most men could live up to these expectations. 300 is a sort of sequel to this societal discussion, but in my view from a male perspective – how men want to see themselves.

300 in itself would make for a good case for how a movie managed to hit a nerve in today’s society, but I want to take this example a bit further. After the movie came out, one of the main questions on everybody’s lips was “how the hell did those guys get in such good shape?” Well, the answer was to be found in a remote private gym in Utah called Gym Jones.

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Gym Jones is as Spartan as the soldiers in the movie itself.

Brands become icons in part when they become “props” for myth stories portrayed in cultural products, such as movies, books or articles. Well, Gym Jones got a lot of publicity that linked it favorably to 300, which itself became a buzzworthy topic in fitness circles. The gym itself was as crude and Spartan as the movie itself. Fitness magazines featured the cast and crew’s unorthodox training methods and grueling workout sessions. The gym in many ways embodied the ideals of the movie of sacrifice and manliness. Because of this credible linkage to the movie 300, Gym Jones was already on its way to iconic status. However, brands become even more iconic if they display a certain literacy and fidelity to an ethos or ideal instead of just making money and going for broad based popularity (think Harley Davidson and Hell’s Angels, again). Gym Jones can hardly be accused of being after broad popularity and money, as per their website:

Whoever said, “there are no stupid questions” was wrong. We are not interested in helping beginners, the indolent, or the ignorant. Contacting us implies you have done your utmost to become informed through other avenues and experience. It means you understand Gym Jones is not a mainstream facility using conventional methods to address sport or work-related challenges. Finally, by sending a note you acknowledge understanding that we are not waiting around for it.

Before composing a note please read these statements:

E-mail asking for dietary advice will be deleted.
E-mail asking us to supply an individually tailored training program will be deleted.
E-mail containing the question, “Where do I buy/get/find?” will be deleted.

The gym is not interested in making money or making it “big” and they let you know it. It’s not a gym that everybody can get into, but it’s a gym that everybody would WANT to train in. If you look at their training journals, you see that they train like crazy. And if you look at the “knowledge” section of their website, you will learn that they are very uncompromising in their ethos. They aren’t your average “smile while on the treadmill in your David gear” gym. They don’t care if you don’t like them.

Gym Jones fills many of the characteristics of iconic brands: it’s situated in rural Utah, far removed from the commercial and political elites. Its ethos speaks to an acute contradiction in our society (men confused with society’s expectations of them) in a credible and very charismatic way. It has credible linkages to cultural products (300) that bolster its iconic status. But most of all, Gym Jones seems authentic in its championing of a cause. I doubt that the owners of the gym are even interested in broadening their popularity, but that’s the whole appeal behind it.

Awesome skateboarding video even YOU want to watch

Just had to post this video from YouTube. It’s the intro from Lakai’s new movie “Fully Flared”.

It’s pretty darn awesome. And it’s spreading like crazy virally. It’s something even non-skateboarders will want to watch. And send on to their friends, some of whom likely are skateboarders. Or at least people willing to buy the video.

Is a bigger Red Bull can bad marketing?

Red Bull just introduced (at least here) a new bigger can to complement its litter sister:

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From a logistical/production perspective, I’m sure this move makes sense. A bigger can always gets you more scale benefits (well, not indefinitely, the cans need to stack as well) and offers the customers more variety, which can sometimes boost sales.

But still, I can’t help but think that this is a bad marketing move. Red Bull’s small size has a lot of meaning latched to it. I always thought the smaller can made people understand what it was but also what it definitely was not: soda. Because the can was smaller than a normal soda can, it meant that it’s more “potent”, in a way that you shouldn’t be drinking more than 0.25l at a time. Of course people WOULD drink more, but that was the whole idea. Also, the unique shape and size of the can made it stand out: it was a purple cow in the beverage shelf, especially compared to a lot of other energy drinks. Now they have a new bigger can on the shelf, which basically says that “sure, you can drink as much of this stuff as soda”. Also, the new can is big enough that it’s not remarkable anymore.

It’s similar to when Volkswagen tried to boost sagging Beetle sales by introducing the bigger Super Beetle (besides, I HAD to work some Cultural Branding linkage here!). The whole charm behind the Beetle was that it was small, and un-car-like. Making it bigger wasn’t the answer. I doubt the same is the answer for Red Bull.

New manifesto and site layout

I’ve been sort of searching for what this blog is “about”, but lately I’ve started to realize which areas interest me the most and in which areas I feel I can contribute the most. I feel that a blog needs to be about something, not just random ramblings on any given subject. I’ve been searching my voice, but I think I’m moving in the right direction now.

As some of my readers (a total of three, no doubt) might know, I’m doing my master’s thesis in modern branding strategies. Of these, what speaks to me the most is Cultural Branding, which is championed by Douglas Holt. Cultural Branding is about creating iconic brands through myths that “solve” societal anxieties and speak to people’s most inner needs of belonging and self-identity. Cultural Branding is about managing brands as cultural objects that convey meaning in time. Brands are very much a part of our culture and vessels of our zeitgeist, very much like books and movies are. A coke bottle from the 1950s has a lot of cultural meaning attached to it, just like a VW Beetle from the 1960s, just to mention a few examples.

Cultural Branding calls for brand managers to become cultural anthropologists: looking for anxieties that stress people in their everyday lives and searching for tears in society that need repairing. To me, this means looking for the human elements that speak to people in new products, marketing campaigns and cultural phenomena. And this is what my blog is mostly going to be about. I’m trying to become more active in analyzing big cultural trends that surround us and advancement in new tech and social media, and look for that elusive “human factor” that makes or breaks the appeal.

I also fiddled with the layout a bit, which I freely admit sucked before. I’m still looking for that perfect banner image and making small corrections here and there. So it’s a work in progress…

BTW, I’m gutted that I forgot to include this link by ReadWriteWeb on hyperlocal information. It’s a good read, check it out.

Exclusivity and a hyperlocal future

I went to Open Coffee here in Helsinki today. It was nice to sit down with a bunch of people you don’t know and talk shop. One of the topics that was brought was this trend of presence sensitivity in mobile phones. The idea is that your phone offers you information based on where you are, either via GPS, cell tower triangulation or even Bluetooth. Wired had a so-so article about hyperlocality a while ago that offers a rundown on how the future might shape.

There are some pretty cool trends in this field, for example Wi-Fi coming to cameras and other gadgets via cheap memory cards and of course Nokia is making moves towards this field with their acquisition of Naviteq. Also, geotagging seems to be working on Nokia phones now (got the link from Ville), so look for more from Finland’s big blue in this field.

I have no doubt that hyperlocal information is very much in our immediate future, but what I’m not so sure about is we’re going to act in this future once we get there. The Wired article to me reads as a typical techie’s wet dream where the human factors of such technologies are completely ignored. Most scenarios about hyperlocal information describe people wandering around cities while constantly being delighted by a nonstop push of information on restaurants or shops through their mobile phones. While I think some people might even enjoy this in some instances, I think traveling is about discovery and searching for unique experiences.

Brandchannel had an excellent article on the upcoming trend of exclusivity in social networks, which is well worth a read. Those of us who’ve been on Facebook longer than three months probably agree with the notion that once the gold rush to the site started, the place just hasn’t been the same anymore. You get invites to the dumbest of causes or applications (trust me, I’m guilty of sending out a few!) from friends and now most of them get the “ignore” reaction immediately. Sami N described that “Facebook apps are in general the 21st century equivalent of direct mail”, which I think is very accurate. I read a study for my thesis called “Dynamics of Viral Marketing” (which I can’t link here, sorry) that shows how rapidly word-of-mouth loses its effectiviness once the network becomes too active in its recommendations and if the network is not “tight” enough, meaning the connections between its participants are not meaningful enough. It’s a scary thought, if word-of-mouth goes, what’s left for marketers? Walling your social networks and getting to pick your friends are gonna be key in the future, or at least getting to organize your friends into different clusters with different access.

So how does this relate to hyperlocality? Well, unless the suggestions you get from your mobile phone display some sort of exclusivity, I think they are going to be ignored. I mean who wants to “discover” a shop that has been discovered by pretty much everyone? People don’t come home from New York and rave about their visit to Macy’s, it’s about the small boutiques in Brooklyn and the like. Some people might make a point of it to check if a café or small shop is NOT geotagged before patronizing them. So unless companies like Nokia manage to build some sort of exclusivity to the hyperlocal recommendations you get, I think their potential will not be fulfilled.

As Ville so eloquently put it in tonight’s Open Coffee, in the future people are going to be willing to pay for NOT being connected. If hyperlocality and social networks in general are driven by technology instead of human behavior, I’m afraid that his need for disconnectedness will hit us faster than we might think.

Where is the music industry heading?

This is a subject that comes up every now and then in our little power walks with Ville. There’s been a lot of interesting news regarding this field. For a great summary what the year 2007 for the music industry has been “about”, check out Chris Anderson’s talk at Nokia about “Free” (via Guy Kawasaki’s blog), Lawrence Lessig’s TED Talk on copyright which relates also to the RIAA’s battle for survival in this fast changing scene. Last year Wired had a great feature on the music industry’s future, which got me really interested on the whole subject. There’s a great quote in the article:

Record labels have always been the center of gravity in the industry – the locus of power, ideas, and money. Labels discovered the talent, pushed the songs, and got the product on the air and into stores. The goal: move records, and later, CDs. “The labels were never in the business of selling music,” says David Kusek, vice president of Boston’s Berklee College of Music and coauthor of The Future of Music. “They were in the business of selling plastic discs.”

“The” story of 2007 in the music business was of course Radiohead releasing their album “In Rainbows” basically for free on the internet (honorable mentions go to Madonna for leaving her record company for a promoting agency and Prince giving his album for free on an UK tabloid mag). Riku (head of MySpace Finland) tipped me that the latest issue of Wired had a great interview of Thom Yorke and David Byrne (from Talking Heads) which tells how the ploy eventually went down.

These quotes especially struck me:

Yorke: In terms of digital income, we’ve made more money out of this record than out of all the other Radiohead albums put together, forever — in terms of anything on the Net. And that’s nuts. It’s partly due to the fact that EMI wasn’t giving us any money for digital sales. All the contracts signed in a certain era have none of that stuff.

Byrne: I’ve been thinking about how distribution and CDs and record shops and all that stuff are changing. But we’re talking about music. What is music, what does music do for people? What do people get from it? What’s it for? That’s the thing that’s being exchanged. Not all the other stuff. The other stuff is the shopping cart that holds some of it.

Yorke: It’s a delivery service.

Byrne: But people will still pay to have that experience. You create a community with music, not just at concerts but by talking about it with your friends. By making a copy and handing it to your friends, you’ve established a relationship. The implication is that they’re now obligated to give you something back.

Byrne: You’re valuing the delivery system as opposed to the relationship and the emotional thing… [talking about record labels]

Yorke: You’re valuing the company or the interest of the artists rather than the music itself. I don’t know. We’ve always been quite naive. We don’t have any alternative to doing this. It’s the only obvious thing to do.

A lot of great stuff there. I’ve been juggling this idea as to how “should” a band or artist make a living in the future. For one, I think free downloading is something that cannot be beat, so you might as well give the music away for free. So how do you make money? Simple: concerts. I’m not talking only about Chris Anderson’s vision of free music and expensive gigs, but also selling the music from the concerts as soon as possible! Think about it: a gig ends, the lead singer yells on the mike that “this gig will be available for download on our (MySpace) site in two hours!”. People then can go home and download the show for a fee of, say, 2$ (or free with the code from the admission ticket!). The key here is speed: after a great concert people want the gig as a souvenir so the can relive it and play it to their friends (and brag about being there, of course).

Speed is also important because as I already mentioned, it’s going be pirated anyway so you need to make that quick buck from those who are impatient to download it. Also, I know that having the gig online two hours after a concert is quite fast and that it’s impossible to have the gig remastered, but there’s a catch here: those who downloaded the “raw” version of the gig can download the remastered version for free once it’s online, everybody else has to pay a premium. I’d imagine that a moderately successful band has at least 50 concerts per year. Sell the music after every gig to your most adoring fans and it adds up to a lot of money. If you want to make money in this economy, you better be selling an experience, or at least a souvenir from an experience. And I haven’t even discussed selling the videos or photos from the gig. I’m sure that you can come up with other souvenirs from the gigs that have value to the fans.

Technology firms are waking up to the new realities of the music industry as well. Wired recently proclaimed that the Zune is a better deal than the iPod thanks in large parts to its music store, which has subscription based downloads. Also, sharing music with your friends (via the horribly named “squirting” feature) is pretty cool, and is more in tune with the new realities of the music industry. If I were Microsoft, I would reward anybody who “squirts” a lot of music (sounds disgusting, doesn’t it?) to their friends by giving them more credit for downloading. It’s basically free radio airplay from a band’s perspective. BTW, I don’t know if Microsoft is doing this already, my apologies if they are. I know that the record labels get a small share for every Zune sold, at least. Nokia recently announced that some of its new phones will become prepackaged with music from Universal Music, plus a free one year subscription to the Nokia Music Store. So I guess that solidifies this as a trend now.

So I guess this is where we are going: music given for free and more emphasis put on concerts (with higher ticker prices, I’m guessing) in terms of making money and experiential value. My personal guess is that we will start seeing revenue models for music stores that are reminiscent of Poker Sites: lots of “free money” up front, bonuses for frequent users and those who invite their friends and more innovative pricing models instead of the old “buy one song or entire album”. My guess is that music stores will try to lure people into more expensive subscription models by offering some kind of exclusivity, whatever it may be.

Like it said in the Wired issue from last year, this is great time to be a music fan. But I’m sure that is a great time to be a music entrepreneur as well.

And oh, this is the route that we most often take on our power walks:

powerwalk

That’s me looking over Ruoholahti in the southmost spot of the island. Seurasaari is such a great spot for relaxing walks.